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Hackers Gain Access to Vol Magic Wash Customer Payment Information

Hackers Gain Access to Vol Magic Wash Customer Payment Information

Credit card and debit card information for customers of Vol Magic Wash in Sevierville and Jefferson City may be affected by a data breach of the company’s credit card payment system.

Vol Magic Wash, LLC says it was informed on April 3, 2017 that the point-of-sale system, which is operated by DRB Systems of Akron, OH, experienced an intrusion between the dates of February 6, 2017 and February 23, 2017. Vol Magic Wash used this point-of-sale system under a licensing agreement with DRB Systems.

DRB Systems advised the company that the intruder placed malware on their point-of-sale system, and by doing so gained access to customers’ payment card data, including the cardholder’s first and last name, payment card number, and security code.

If you used a payment card at either Vol Magic Wash in Sevierville or Jefferson City, Tenn. between the dates of February 6, 2017 and February 23, 2017, your payment card information may be at risk.

“Because we do not maintain personal customer credit card information, we are unable to determine contact information for each customer whose information may be at risk, therefore we are notifying our customers of this risk in this Substitute Notice,” the company said in a release.

Vol Magic Wash, LLC has been assured by DRB Systems that the malware has been removed and that they are actively monitoring the platform to safeguard personal information.

DRB Systems is offering one year of complimentary credit monitoring through Kroll to help alleviate any concerns affected customers may have. You may visit the following website to enroll in this product: You may also call 1-855-223-7528 if you have questions about this incident and for more information about the identity protection product.

What you can do.

To protect yourself from the possibility of identity theft, we recommend that you immediately contact your credit or debit card company and inform them that your card information may have been compromised, so that they may choose to issue you a replacement card. We also suggest that you remain vigilant and review your banking and card statements as well as credit reports, and report any suspicious activity to the relevant financial institution.

To contact the Federal Trade Commission and file a complaint, go to or call 1-877-ID-THEFT (877-438-4338).

You can also contact one of the three major credit bureaus to monitor your credit report for any suspicious activity, and for information about fraud alerts and security freezes. You can order a free copy of your credit report by visiting, calling 877-322-8228, or completing the Annual Credit Report Form on the Federal Trade Commission website at

You should immediately notify the credit bureaus if your credit report shows anything suspicious.  The credit bureaus can be contacted as follows:

Equifax Experian TransUnion
Phone: 800-525-6285

P.O. Box 740241

Atlanta, GA 30374

Phone: 888-397-3742

P.O. Box 9532

Allen, TX 75013

Phone: 800-680-7289

P.O. Box 6790

Fullerton, CA 92834

“We at Vol Magic Wash, LLC take consumers’ privacy very seriously, and we are doing everything in our power to ensure that your privacy and security are protected,” the company said. “Please know that we have been assured by DRB Systems that they are taking all the necessary steps to enhance their systems and security processes to ensure that this type of incident will not occur again in the future.”

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